Capstone West Territory (CWT) :: Capstone Energy+ (CGEH)

FAQ

Capstone greatly values your business, and we are dedicated to maintaining the same level of service and support you’ve come to expect. Our team is ready to assist you with any questions or concerns to ensure that this transition is smooth and worry-free.

We remain fully committed to:

Offering industry-leading products and services
Providing timely support and reliable solutions
Supporting your business success with Capstone’s energy-efficient technology

Can I set up a maintenance contract directly with Capstone?

Yes. Please contact us at capstonewestterritory@cgrnenergy.com to learn more about available service contract options.

Who do I contact for maintenance?

You can reach us through the contact form below or email us directly at capstonewestterritory@cgrnenergy.com.

What should I do if I need urgent support?

For urgent service needs, please contact us directly at capstonewestterritory@cgrnenergy.com or call 818-734-5300 (select option 2, then option 1).

What will happen to my current project quote?

Capstone will make every effort to honor existing project quotes wherever possible. Please contact us to confirm the details of your specific quote.

What happens to my scheduled maintenance appointments?

There will be no changes to your scheduled service intervals. If you already have an appointment booked, please reach out to confirm or reschedule as needed.

I have a service appointment scheduled—will Capstone be attending?

If your appointment was originally scheduled with CMT, please contact Capstone directly to confirm or reschedule with our team.

What services does Capstone offer?

As the original equipment manufacturer, Capstone provides complete support for its microturbine systems—including installation, commissioning, maintenance, troubleshooting, and repairs.

What are your customer support hours?

Capstone’s customer support team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time. For after-hours assistance, please email capstonewestterritory@cgrnenergy.com or call 818-734-5300 (option 2, then option 1).

Will my current system warranty be affected?

No. Your existing Capstone system warranty will remain in effect and unchanged.